Legal

General information on this website, the website owner and important privacy information

This page has three sections of important information and a link to our Privacy Statement – 1. Use of this website, 2. Legal information about us, 3. Information related to the services offered by us and 4. Important information about your privacy.

1. Use of this website

Copyright

This website domain and its contents are the copyright of A Step Ahead S.L. and may not be used, sold,  licensed, transferred, or copied in any manner or from or in or on any media to any party without the prior written consent of A Step Ahead S.L.

Cookies

A cookie is a small file that is stored on your computer or other device when you visit a website. They are very widely used in order to make websites function properly or more efficiently, as well as providing information to the owners of the site. Some of the services used on this website require cookies to function properly.

Cookies help us provide you with a better website, by enabling us to monitor which pages people find useful and which not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us. A Step Ahead uses cookies through Google Analytics and other providers to collect information about your usage of our website. More information on Google Analytics can be found here.

By using the A Step Ahead S.L. website, you imply consent to the use of cookies. However, if you do not consent to the use of cookies, please ensure that your browser or computer/device is set to reject or prompt before accepting third party cookies. This may prevent you from taking full advantage of the website.

Viruses

We shall take all reasonable steps to exclude viruses from the website. However we cannot guarantee such exclusion, and we shall not be liable for any damages or loss to your computer equipment or your data when anything is downloaded from this website onto your computer, tablet or phone system or any other property. You should obtain all appropriate safeguards against viruses before accessing the website, its contents and the underlying software and/or related software.

Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore we cannot be responsible for the protection and privacy of any information which you provide whilst visiting third party sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Photography

All images used on this website were obtained by A Step Ahead S.L. in good faith and in the belief that all necessary consents were obtained prior to their use. However, if you believe that unauthorised use has been made of an image belonging to you please contact us .

Disclaimer

By using this website you are deemed to understand the risks and the terms, and to accept the conditions of use explained above.

You also accept the privacy policy explained in on our page containing our Privacy Statement. If you provide us with your personal data, you will be requested for consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the explicit purposes set out in this privacy statement.

2. About the website owner and producer

Company history

A Step Ahead S.L. was incorporated in Spain as a Sociedad Limitida (mercantile society equivalent to a limited company) on 9th June 2009 in Jaca, Spain, by directors Justin Bell and Gillian Lyons.

Our office address is: Plaza Mayor 16, Baraguás, 22714 Huesca, Spain.

The company’s financial identification number (CIF / VAT) is B22347983.

A Step Ahead is bound by the laws of Spain.

Official approval as a travel agency (minorista)

On 16th June 2010 A Step Ahead S.L. received its unique official Aragon . This means that it is recognised as a travel agent and was given approval to operate by the Government of the Community of Aragon.

A Step Ahead S.L. is a licensed travel agency (minorista). Our travel agent’s licence number –  C.A.A. 230 was issued by the Community of Aragon.  In reality our business is akin to an outbound and inbound tour operator, which our license allows.

Your security when making a booking with us

In order to achieve and keep the Travel Agent’s license various requirements have to be met, including –

  • the placement of a surety bond of € 100,000 obtained through an insurance company which covers the surety. This protects the consumer against any failure of the agency to provide contracted services. In this case any decision to use the bond is subject to the courts of Aragon or agreed arbitration and is not determined by the travel agency. A Step Ahead has a surety bond with AXA Seguros Generales, SA of Calle Monseñor Palmer 1, 07014 Palma de Mallorca, Spain.
  • insurance to cover any business operating liability, including indirect or secondary liabilities, and liability for damage to property, personal injury, and financial responsibility. A Step Ahead is insured by AXA Seguros Generales, SA of Calle Monseñor Palmer 1, 07014 Palma de Mallorca, Spain. Please note that this covers the company, and does not cover any individual booked on a journey with A Step Ahead for any liabilities.

3. Information related to Services offered by us

Terms & Conditions

For your reference our general Terms & Conditions are posted in the Resources area of this website. This is useful to read before booking and when we send you a sample itinerary and cost. When you accept a trip, in addition to sending you a copy of the Terms and Conditions, we will also send you a Trip Contract. When you make a booking by paying a deposit for a trip, you are deemed to have read, understood and agreed to the associated Trip Contract and the attached documents (annexes).

Insurance

Please note that although we are insured to operate, you are NOT insured for any eventualities that could occur when on a journey with us. You are not covered for the cancellation or postponement of your journey should an prior event (such as act of terrorism or environmental disaster in the country of destination, or a family member dying or becoming seriously ill at home for example). Neither are you covered for a delay or the consequences of missing or cancellation of a flight, nor for any health problem, accident or emergency evacuation should you require that while on a journey booked by us.

We strongly recommend that you insure yourself and any other participants travelling with you against these possibilities.

4. Important Information about your Privacy

A Step Ahead is committed to ensuring that your privacy is protected.

Here is a link to our Privacy Statement, which is contained on a separate page.

5. Associations

We are a member of the African Travel & Tourism Association (ATTA)  one of the most respected organisations promoting travel to Africa based in London (England).